Our Policy for Our Guests
In the event that you need to cancel your appointment, please be sure to give us a minimum of a 48-hour notice. This allows other guests to book an appointment during this time slot. Any appointments that are canceled with less than a 48-hour notice are subject to a cancellation fee of 50% of all scheduled service(s). Cancellation notices must be given earlier for some services such as for Bridal Packages. Any appointments that are a ‘no show’ will be subject to 100% of the cost of the scheduled service(s).
Please contact the Salon prior to your arrival if you will be more than 15 minutes late for your appointment to make sure that we will still be able to serve you.
Grace & Exceptions
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with grace. However, we do record these occurrences so as to prevent abuse of this policy. We understand that this may come across as harsh but our goal is to be preventative in order to protect and accommodate both our guests and team.
Thank you and we appreciate your understanding!
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HT Bridal & Salon
Located Inside Symmetry Salon Studios
572 N Frederick Ave
Gaithersburg MD 20877
Behind Gaithersburg Square Shopping Complex
(Behind the Chipotle and Bed Bath & Beyond)